Shipping conditions

🚚 Shipping Policy

At Masonmoor, we strive to offer high-quality products at fair prices. We ship most of our orders directly from our carefully selected production partners. This way, we avoid unnecessary storage and intermediary costs.

🕓 Processing Time: within 1–2 business days after ordering

📦 Average Delivery Time: 7–14 business days after shipping

Please note that delivery times are an estimate and may vary due to circumstances beyond our control, such as customs clearance, weather conditions, or carrier congestion.

📦 Always Free Shipping

Shipping is free on all orders. No surprises at checkout.

🔍 Track Your Order

Want to stay informed? You can track your order at any time via our track order page. Tracking information is usually available 2–3 business days after the order.

📬 Lost or Damaged Packages

Has your package exceeded the expected delivery time or arrived damaged? Please contact us as soon as possible at info@masonmoor.com. We will investigate this and resolve it for you.

🇪🇺 EU Right of Withdrawal

Under European consumer law, you have the right to cancel your order within 14 days of receipt, without giving any reason. Do you wish to exercise this right? Please use our withdrawal form.

❓ Questions About Your Order?

Contact our support team at info@masonmoor.com. Our customer service is available Mon–Sun from 09:00 to 18:00. We usually respond within 24 hours.